Ronald Boestfleisch Jr
14017 Ballyshannon Ln
Charlotte, North Carolina, 28278
845-401-5883
[email protected]
http://rontheadmin.com
Objective:
Accomplished technical support representative with graduating with a Bachelor’s degree Majoring in Network Engineering and Communications Management seeking an entry level Network Engineering position while leveraging skills and training obtained through school and on the job.
Education:
11/2013 – 02/2016 | Bachelors of Science: Network Engineering and Communications Management.
DeVry College of NY. Chicago Illinois.
- Attending DeVry College of New York for a Bachelor’s of Science majoring in Network Engineering and communications Management.
- Course work includes LAN/WAN technologies, Routing and Switching technologies, Network Security, Computer Repair, Project Management, Basic Accounting, Management skills.
- Dean’s list 2013-2016
- Inducted into National Society of Leadership and Success and Future Business Leaders of America.
01/2004 – 12/2007 | Associates of Applied Science: Network Administration and Computer Repair.
SUNY Ulster County Community College Stone Ridge, New York.
- Course work including CCNA, CCNP, UNIX/Linux Administration, Windows 2000/XP administration, Basic HTML, JavaScript Coding, Computer repair.
Experience:
01/2016 – Present – Network Engineer 2 – Commercial Network Operations – Managed Services Operations Control
Spectrum | Charlotte, North Carolina
- Responsible for performing standard routine maintenance functions, associated change management and related tracking.
- Responsible for preventative maintenance, life-cycle replacement, MOPs and implementation of such for all managed components.
- Responsible for ensuring proper operation of all tools used by Operations and point of contact for any issues impacting operations visibility.
- Responsible for ensuring proper device configuration backups, syslog and related functions and exception management.
- Responsible for Vendor maintenance agreements.
- Responsible for tracking day to day processes to keep the lights on for delivery teams.
03/2011 – 01/2016 – Advance Digital Services Support Representative
Sprectrum formally Time Warner Cable of NY & NJ | Middletown NY
- Responsible for providing technical support to Time Warner Cable residential customers who have been escalated via tier 3 support for ongoing and unresolved High Speed Internet, Digital Home Phone and TWC TV application service issues.
- Responsible for escalating accounts if necessary to appropriate fix agent teams for product support resolution.
- Responsible for booking trouble calls for customers should a resolution cannot be achieved over the phone.
- Responsible for proactively monitoring VIP Customer Equipment and coordinating service calls as needed.
- Responsible for working with the Client Relations department for Escalation requests such as customer troubleshooting and account monitoring to aid in the resolution of ongoing service issues.
- Collaborated with team colleagues in the creation of TWC TV application support processes which is utilized by other tier 3 divisions throughout the entire Time Warner Cable enterprise.
- Responsible for TWC TV application escalation validation and escalation reassignment based off of the TWC TV Application support process.
- Trained in Digital Identity Support in order to protect customer’s proprietary network information in accordance to Time Warner Cable Policies and procedures.
02/2008 – 03/2011 – Level 3 technical Support Specialist
Time Warner Cable of NY & NJ | Middletown NY
- Responsible for providing tier 3 technical support to Time Warner Cable residential customers who were escalated to Tier 3 via customer care or tier 2 support.
- Product support for High Speed Data, TWC home Wi-Fi service, digital home phone service, email support, and basic billing support.
- Responsible for booking trouble calls for customers within the scope of time warner cable support boundaries.
- Trained in Digital Identity Support in order to protect customer’s proprietary network information in accordance to Time Warner Cable Policies and procedures.
- Responsible for escalating customer accounts to Advance Digital Services Support Team for ongoing and unresolved internet and phone service issues.
Skills
- PC and Network Troubleshooting incl. Wireless.
- Cisco Certified Network Associate Routing and Switching (CCNA R&S) Certified CSCO 11399740.
- Cisco Certified Network Associate Security (CCNA Security) Certified CSCO 11399740.
- Cisco Certified Design Associate (CCDA) Certified CSCO 11399740.
- Cisco Certified Network Professional Routing and Switching (CCNP R&S)Certified CSCO 11399740.
- Knowledge of Routing and Switching technologies including OSPF, EIGRP, RIP, Spanning Tree Protocol.
- PC Repair
- PC / Server Administration.
- Linux, UNIX, and MAC Administration.
- Basic Web administration.
- Management and Basic Accounting Skills.
- Microsoft Office
- Proficient using Microsoft XP, Vista, 7 and 8.1
- Proficient using OSX and Linux