Resume

Ronald Boestfleisch Jr

14017 Ballyshannon Ln
Charlotte, North Carolina, 28278
845-401-5883
[email protected]
http://rontheadmin.com

 

Objective:

 

Accomplished technical support representative with graduating with a Bachelor’s degree Majoring in Network Engineering and Communications Management seeking an entry level Network Engineering position while leveraging skills and training obtained through school and on the job.

 

Education:

11/2013 – 02/2016 | Bachelors of Science: Network Engineering and Communications Management.

DeVry College of NY. Chicago Illinois.

  • Attending DeVry College of New York for a Bachelor’s of Science majoring in Network Engineering and communications Management.
  • Course work includes LAN/WAN technologies, Routing and Switching technologies, Network Security, Computer Repair, Project Management, Basic Accounting, Management skills.
  • Dean’s list 2013-2016
  • Inducted into National Society of Leadership and Success and Future Business Leaders of America.

 

01/2004 – 12/2007 | Associates of Applied Science: Network Administration and Computer Repair.

SUNY Ulster County Community College Stone Ridge, New York.

  • Course work including CCNA, CCNP, UNIX/Linux Administration, Windows 2000/XP administration, Basic HTML, JavaScript Coding, Computer repair.

 

Experience:

 

01/2016 – Present – Network Engineer 2 – Commercial  Network Operations – Managed Services Operations Control

Spectrum  | Charlotte, North Carolina

  •  Responsible for performing standard routine maintenance functions, associated change management and related tracking.
  • Responsible for preventative maintenance, life-cycle replacement, MOPs and implementation of such for all managed components.
  • Responsible for ensuring proper operation of all tools used by Operations and point of contact for any issues impacting operations visibility.
  • Responsible for ensuring proper device configuration backups, syslog and related functions and exception management.
  • Responsible for Vendor maintenance agreements.
  • Responsible for tracking day to day processes to keep the lights on for delivery teams.

 

03/2011 – 01/2016 – Advance Digital Services Support Representative

Sprectrum formally Time Warner Cable of NY & NJ | Middletown NY

 

  • Responsible for providing technical support to Time Warner Cable residential customers who have been escalated via tier 3 support for ongoing and unresolved High Speed Internet, Digital Home Phone and TWC TV application service issues.
  • Responsible for escalating accounts if necessary to appropriate fix agent teams for product support resolution.
  • Responsible for booking trouble calls for customers should a resolution cannot be achieved over the phone.
  • Responsible for proactively monitoring VIP Customer Equipment and coordinating service calls as needed.
  • Responsible for working with the Client Relations department for Escalation requests such as customer troubleshooting and account monitoring to aid in the resolution of ongoing service issues.
  • Collaborated with team colleagues in the creation of TWC TV application support processes which is utilized by other tier 3 divisions throughout the entire Time Warner Cable enterprise.
  • Responsible for TWC TV application escalation validation and escalation reassignment based off of the TWC TV Application support process.
  • Trained in Digital Identity Support in order to protect customer’s proprietary network information in accordance to Time Warner Cable Policies and procedures.

 

02/2008 – 03/2011 – Level 3 technical Support Specialist

Time Warner Cable of NY & NJ | Middletown NY

  • Responsible for providing tier 3 technical support to Time Warner Cable residential customers who were escalated to Tier 3 via customer care or tier 2 support.
  • Product support for High Speed Data, TWC home Wi-Fi service, digital home phone service, email support, and basic billing support.
  • Responsible for booking trouble calls for customers within the scope of time warner cable support boundaries.
  • Trained in Digital Identity Support in order to protect customer’s proprietary network information in accordance to Time Warner Cable Policies and procedures.
  • Responsible for escalating customer accounts to Advance Digital Services Support Team for ongoing and unresolved internet and phone service issues.

Skills

  • PC and Network Troubleshooting incl. Wireless.
  • Cisco Certified Network Associate Routing and Switching (CCNA R&S) Certified CSCO 11399740.
  • Cisco Certified Network Associate Security (CCNA Security) Certified CSCO 11399740.
  • Cisco Certified Design Associate (CCDA) Certified CSCO 11399740.
  • Cisco Certified Network Professional Routing and Switching (CCNP R&S)Certified CSCO 11399740.
  • Knowledge of Routing and Switching technologies including OSPF, EIGRP, RIP, Spanning Tree Protocol.
  • PC Repair
  • PC / Server Administration.
  • Linux, UNIX, and MAC Administration.
  • Basic Web administration.
  • Management and Basic Accounting Skills.
  • Microsoft Office
  • Proficient using Microsoft XP, Vista, 7 and 8.1
  • Proficient using OSX and Linux